RENWICK MONOLOGUES
LOVE LETTERS TO GLENN
OH 06/08/2007 This is incredible. Millions of dissatisfied policyholders, tens of thousands of angry ex-employees, millions of investors losing money. All wrong. Repeat after me:"Progressive is a great company. Progressive is a great company." Again. Say it with sincerity and conviction, or you could be next. Again, louder.
Progressive today is the joke of the industry. Other carriers know that their future customers are current Progressive policyholders. Progressive's customer service rating (J.D. Power, et. al.) in the insurance industry is the lowest every year. EVERY YEAR. Who would be to blame for decades of bad service?
The bottom line is . . . highest turnover in the industry. Customers who expect quality service hate Progressive. Proof: lowest policy retention rate in the industry. Investors requiring growth hate PGR. Proof: stock losing 20%, in a booming market. Undeniable facts.
USA 05/19/2007 OUR INSURED AND PROSPECTIVE INSURED NEED TO SEE WHAT MISERY THE EMPLOYEES OF THIS COMPANY ARE IN. I'D HATE TO HAVE A POLICY WITH A COMPANY WHERE 85% OF ITS EMPLOYEES WOULD LIKE TO SEE IT FALL ON ITS FACE.
LOVE LETTERS TO GLENN
New Mexico 05/06/2007 Teamleaders and managers only care about audit scores and wonder why they still screwing the customer on rentals and claims adjusters have so much to do on a file it's not productive anymore to have one adjuster doing inside/outside work.
Mayfield OH 04/22/2007 I should also point out that their biggest issue is policy holder retention/renewal. They have decided that, since their retention rate is around 5%, the best thing they can do is put pressure on the claims dept to get them to BS the customers into thinking that cutting off their rental car is doing all of us a favor.
Tampa, FL 02/07/2007 Progressive is on a huge marketing swing to entice new policy holders and retain their current customers. BEWARE!!! Not only if you plan on working at Progressive, but if you choose to have them as your insurer. Progressive will be glad to take your premiums. However, what they won't tell you is GOOD LUCK WHEN YOU MAKE A CLAIM . . .
San Diego 02/25/2007 There is a girl who sits near me who also has a fantastic ass. I'm hoping to become a team leader so I can get her to sleep with me. Co Worker Competence? I can't drink more than most of the team leaders here. I've tried. I can't drink more than most of the branch managers, either. Every time I've tried to, they end up running off and having sex with each other so I'm unable to compare numbers at the end of the night. I think I can mismanage people and mishandle claims with a similar, if not equal, level of competence after several drinks, though. Work Environment? Hostile. Political. Highly sexual. High levels of stress. Even higher levels of dissatisfaction, anger, and low morale. Many of these feelings appear subdued during working hours, however, due to heavy drinking and drug usage the night before that is used to combat the ill effects of the workplace. What's not to love?
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YOU ARE LISTENING TO GLENN RENWICK, CEO AND PRESIDENT, PROGRESSIVE CORPORATION SPEAKING ON GEICO's INDUSTRY SUCCESS.
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