Frequently Asked Questions
These questions only apply to Century Link DSL services at this time. Please refer to Nuts & Bolts for questions about Static IP addresses and CIDR blocks.
How do I know if DSL service is
available in my area?
- We collect information about your location and phone number so that
the DSL contractors can test your line. They will tell us what services, if any, are available at your location. We will contact you with the results, and ask you to choose from any services available. There is not charge for doing this. Submitting a request does not obligate you to accepting the service.
What are these special phone line
- There are several line quality conditions that apply. If your area
is served by a DLC (Digital Loop Carrier) device, it will not be possible to get DSL. The line cannot have bridge taps, wire gauge changes, or load coils in the circuit. These conditions are explained briefly below. Depending on what type of service you select there are also limits to the distance (actually, length of copper line)
between you and the telephone office.
Bridge taps are splits in the
line used to run the line to a different location than the original path, the result being a forked line. Wire gauge changes are the result of
changing wiring standards over several years. Your line may be made up of segments of different wire thickness, resulting in a circuit that is not suitable for high speed communications. Load coils are sometimes
installed in order to improve the voice quality characteristics of a line. These choke off the data signal frequencies in order to boost the voice frequencies. All of these conditions mess up the impedance characteristics of the circuit making it difficult or impossible to run high speed data through. Some of these conditions may be repaired at the option of the telephone
What is the number to call
megabit tech support?
- Call (1-800-247-7285)
How will I be billed for these
- If you select Century Link (formerly QWest) DSL, you will be billed by
Century Link for the connection, and by ZiaNet for the ISP portion of the service. These services are line sharing, which means you may use your current phone line for both voice and data (in fact, at the same time). So you will continue to get a phone services bill from Quest and an ISP bill from ZiaNet.
select New Edge service, your line is data only, and you will be billed by ZiaNet for the total cost of the service. New Edge DSL does not offer line sharing, so you should retain your current phone line for voice use.
Do I need a second phone
- Century Link (formerly QWest) DSL services are line sharing, which means
that the line can be used for voice and data at the same time. You may choose to have a second line for other reasons, but one line will do for both the ADSL service and regular calling. Also, see the note on FAX and
Credit Card terminal use.
New Edge service does not provide line
sharing. You should have this line installed in addition to your existing phone line, or to replace the second line you use for Dial-up connection to the Internet. Also, see the note on FAX and Credit Card terminal
What kind of computer do I need in
order to use DSL?
- PC and Macintosh computers may be used for these services. Minimum PC requirements are: Pentium or greater CPU, 16 Mb RAM,
25 Mb free disk space, CD ROM Drive. PC's should be running with some version of Microsoft Windows, though it is also possible to configure a network connection on other operating systems manually. Also see Fast Facts at Century Link Megabit
Macintosh computers require MacOS 8.5 or
later and an external device or router to use DSL. If you have a Mac, you will need to select a service that is delivered with such a device. Choose 256 Megabit or better. Also see Fast Facts at Century Link Megabit
What is the phone number to connect to
- A DSL line is a special data service that runs through a specially
conditioned phone line. You do not use a phone number to "Dial up" the way you do with a conventional modem.
Can I connect my network of computers to
the Internet through a DSL connection?
- Yes you can. ZiaNet is not responsible for doing this, but we can
give you some pointers. If the machines are connected to a common LAN (Local Area Network) you can designate one of those as a gateway to the
Internet. Any machine on the LAN that requests an Internet service will direct that request to the gateway machine, which will direct it to the Internet, and send the response back to the requesting machine.
Can I use the same ZiaNet account
for DSL from one location and Dial-up from another location?
- Sorry, no. You will need to buy a separate account for dial-up
service. When you get DSL service, the part we provide you is bandwidth to the Internet. The telco (Century Link) provides the "connection" part. When you buy Dial-up service from ZiaNet, we do both. We have to pay for those phone lines.
Will DSL work with my Macintosh
- Macintosh computers require an external device or router to use
DSL. If you have a Mac, you will need to select a service that is delivered with such a device. Also see Fast Facts at Century Link Megabit
Do these charges that you're quoting
me include my dial in connection with ZiaNet?
- The charges include connection and bandwidth (the data you draw
through or put out through the circuit while connected). See "How will I be billed for these services?" for more
information. You cannot use both DSL and a dial up (modem) connection except as explained here. Why? Look here.
If my DSL service goes down, can I use a
regular modem to get connected until it is fixed?
- Yes. We can arrange this quickly.
What connect speeds will I get with DSL
- That depends on the type of service you select. See our
DSL services page for more specific
Will I experience disconnects
with DSL service?
- Under normal circumstances you should not expect sudden
disconnects, but this depends on the type of service you select. See our DSL services page for more specific
information. Also see Fast Facts at Century Link Megabit
Will my FAX or Credit Card terminal work
with this new service?
- Century Link DSL will support these devices.
Can I use my phone line for voice calls
while I'm connected to the Internet?
- All Quest (formerly US West) DSL services use a shared line
circuit. Filters on your phone line allow you to use it for regular phone calls, even while you are connected. New Edge DSL circuits do not provide line sharing at this time.
If I need customer service after I
get my DSL working: such as upgrading speed, etc., who do I call?
- Call Century Link Megabit service at 1-800-218-4443
Will I loose my DSL connection when the
electrical power goes off in town?
- Maybe. US West puts data over the analog phone line so you should
stay connected. New Edge uses a dedicated pair of phone lines that do NOT provide power when the electricity goes off therefore, New Edge customers will loose their DSL data connections
How much does it cost to upgrade my
- Century Link services: An upgrade from any speed is $30.00. This
is subject to line quality and availability in your area. Call Century Link Megabit service at 1-800-218-4443 to do this.
- NewEdge services: It costs $100 to either upgrade or
How much does it cost to Change and
- Century Link services only; you can change your selection of ISP for a $30
fee. Call Century Link Megabit service at 1-800-218-4443 to do this.